- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Only $12.00 freight charged per order for anywhere in Australia
- For overseas postage if the cost amount is significantly more than the $75 charge we will contact you for further charges. If the amount is significantly less, we will often refund.
- We will do quotes for postage for bulky items or for very small items
- We use trusted and secure shipping services, including Australia Post and TNT.
- Prompt and efficient shipping to your doorstep
- Goods are despatched as soon as payment is received. If goods are backordered, they will be despatched as soon as they are in stock.
- Items can run out of stock quickly at times - they will be ordered in ASAP!
- Some items may need to be ordered in. This may take an extra 3 - 7 days.
- At all times we aim for prompt delivery and despatch, however delivery and despatch times are only indicative as we rely on third parties beyond our control. Aston James cannot be held responsible for failure to meet delivery times.
- Allow 3-5 working days for freight
- All goods are advertised in good faith reliant on supplier information that can change very quickly.